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The forward button on the iPad doesn’t work

This error can occur whilst signing in and is most likely caused by changes to the admin (eg: a deleted Visitor Type) or bad data entry. To try and remedy this issue in the first instance…

1. Go to Configuration (top bar menu) > Terminals (side bar menu). You should see your iPad listed there.

2. Click the red Deactivate Terminal Licence button.

The iPad should respond with a message saying Access Key Deactivated. If doesn’t try navigating around a little or attempting to sign in until the message pops up.

3. The listing in the admin should disappear. Next, click the Re-activate a Terminal button.

4. Enter your admin email and password. Any admin person’s credentials can be used.

5. Hit the Submit button.

6. The home page of the VPass App should come up.

Meanwhile in your VPass back on the admin web site, you should get a message like this (7) and the listing will re-appear here (8).

If the iPad still doesn’t respond to the above steps, try deleting and re-installing the VPass 2 App on the iPad.


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