iPad is not updating changes made in the admin
Depending on the strength of your Wi-Fi network, your iPad may take time to update changes made in the admin....
Troubleshooting
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The iPad says there is an “Unknown Error”
This error can occur whilst signing in and is most likely caused by a Wi-Fi dropout, changes to the admin... -
How do I deactivate and reactivate my iPad?
1. Go to Configuration (top bar menu) > Terminals (side bar menu). You should see your iPad listed there. 2.... -
Turn VPass iPad Notifications On
1. In your VPass admin go to the Configuration > Terminals page. If it looks like this (screenshot below), with... -
iPad goes to sleep whilst using Guided Access
If you find that your iPad screen is going dark after 20 minutes or so whilst using the Guided Access... -
Set Brother QL-820NWB Printer to IPv6
If you are finding that your wireless Brother QL-820NWB prints slowly (eg: 20seconds per label), enabling the IPv6 setting may... -
Brother QL-720NW printer is printing slowly
If you are finding that your wireless Brother QL-720NW prints slowly (eg: 20seconds per label), enabling the IPv6 may resolve... -
I created an Admin user, but their email link isn’t working
When you create a new admin person the account holder is automatically emailed an invitation for them to create a... -
How To Use Your Mobile Phone as a Hotspot for the iPad
To help pinpoint the root cause of unexpected errors with the VPass App, you can use an internet enabled smart... -
Total Reset
1. Go to Configuration (top bar menu) > Terminals (side bar menu). You should see your iPad listed there. 2.... -
VPass App hangs (page loading icon) or is frozen
The issue may be due to the iPad having trouble connecting to the VPass cloud server. You may be getting... -
iPad is not responding at all
1. In the first instance try disconnecting and reconnecting the Wi-Fi in your iPad’s settings menu. Also check that the... -
I created a “Form” but don’t see it on the iPad
A Form has to be associated with a Visitor Type to show up on the iPad. 1. Go to Configuration... -
Can’t get out of the VPass App because “Guided Access” is enabled
From time to time you may want to exit the VPass iPad app. If Guided Access has been enabled follow... -
The forward button on the iPad doesn’t work
This error can occur whilst signing in and is most likely caused by changes to the admin (eg: a deleted... -
iPad says “Camera unavailable”
1. On the Access code page, if you notice that there is a message saying “Camera unavailable” this most likely... -
When I sign in the iPad says “Access Code not found”
Let’s suppose you have set up a Staff Visitor Type using registered visitor codes. If a Staff member tries to... -
Why are my sign in times incorrect?
It might be that your timezone settings need adjustment. Please refer to this article here. How to Setup your timezone?... -
How do I disable the camera on the iPad?
If you have a simple setup where you are not collecting visitor photos or require a QR code scanner, you... -
“Whoops, looks like something went wrong” message (in admin)
Try going to admin.vpass.io/logout. If that doesn’t work, please try the following: 1. Clear the browser’s cache. Instructions for all... -
Put your printer on a hotspot network
In order to troubleshoot Brother printer connectivity issues, it is often worthwhile to test the printer (and iPad) on a... -
Brother QL-820NWB “Wrong Roll Type” Error Message
If you are receiving a “Wrong Roll Type” Error Message on your printer, turning Template Mode off may resolve this....